Electronic Communications Policy

This policy describes how 360 Capture IT Pte. Ltd. delivers communications to you electronically. We may amend this policy at any time, as set forth in the 360 Capture IT User Agreement.
Electronic delivery of communications
You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, “Communications”) that we provide in connection with your 360 Capture IT branded accounts (“Account”) and your use of our services.  Communications include:
a) agreements and policies you agree to (eg: the 360 Capture IT User Agreement and the 360 Capture IT Privacy Policy), including updates to these agreements or policies;
b) transaction receipts or confirmations;
c) Account statements and history;
d) Any tax statements we are required by law to make available to you;
e) Any other Account or transaction information relating to your Account
We will provide these Communications to you by posting them on the 360 Capture IT website and/or by emailing them to you at the primary email address listed in your 360 Capture IT customer profile.
It is your responsibility to keep yourself updated with the latest policies and agreements and contact us with any queries to ensure you understand how any changes or updates affect you and/or your account.
Technical requirements for accessing Electronic Communications
In order to access and retain electronic Communications, an internet-connected device must meet the following up-to-date technical requirements:
a) internet connected device, such as a computer/PC, laptop, tablet, or smartphone with a stable internet connection)
b) current web browser (eg: Google Chrome – version 78 and above, Microsoft Edge – version 79 and above, Mozilla Firefox – version 70 and above, Apple Safari – version 13 and above.)
c) Browser Encryption and Security must include 128-bit encryption to ensure secure data transmission
d) Web browser must have cookies enabled to store essential session information
e) Document Viewer such as Adobe Acrobat Reader version 10.0 or above, or other similar viewer to open documents in .pdf format
f) valid email address must be provided for communication purposes. This should be the primary email address associated with the user’s account with 360 Capture IT; and
g) sufficient storage space to save past Communications if downloading them for offline access
h) an installed or connected printer to enable user to print communications for record-keeping purposes
Notification of Material Changes
We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from 360 Capture IT.
By giving consent, the user confirms that they have access to the required equipment and possess the technical capability to receive, open, and either print or download a copy of any communications for their records.
Retention and Accessibility
Users are advised to print or save a copy of these communications for their records, as any of all of the communications may not be accessible at a later date.
For any technical assistance related to accessing electronic communications, users may contact support at support@360captureit.com.
Disclaimer:
360 Capture IT assumes no responsibility for any issues arising from the user’s failure to meet these technical requirements or resulting difficulties in accessing electronic communications.
Please note that these technical requirements are subject to change over time due to advancements in technology and security standards. Users will be duly informed of any updates or changes to the technical specifications.
How to withdraw your consent
You may withdraw your consent to receive Communications electronically by writing to us at “360 Capture IT, Attn: Electronic Communications Delivery Policy, 531 Upper Cross Street, #04-52 Hong Lim Complex, Singapore 050531”, or by sending an email with “Electronic Comms” in Subject field to support@360captureit.com.
If you fail to provide or if you withdraw your consent to receive Communications electronically, 360 Capture IT reserves the right to either deny your application for an Account with us, restrict or deactivate your Account, close your Account and any sub-account (such as a branch office Account), or charge you additional fees for paper copies.
After you consent to receive Communications electronically, you may withdraw your consent to receive information electronically by contacting us as described above. You will continue to receive all your other Communications electronically.
Requesting paper copies of electronic Communications
If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 180 days of the date we provided the Communication to you by contacting us as described above. We will send your paper copy to you by postal mail.
In order for us to send you paper copies, you must have a current street address on file as your “Home” address in your 360 Capture IT profile. If you request paper copies, you understand and agree that 360 Capture IT may charge you a Records Request Fee for each Communication.
The Records Request Fee will not be charged if you request a Tax form in paper form (if applicable and required by law); for all other Communications, the Records Request Fee is set out in the Fees and Payments Section 1.5 of the Terms & Conditions Policy (“User Agreement”).
Updating your contact information
It is your responsibility to keep your primary email address up to date so that 360 Capture IT can communicate with you electronically. You understand and agree that if 360 Capture IT sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, 360 Capture IT will be deemed to have provided the Communication to you and no further action need be taken.
Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add 360 Capture IT to your email address book so that you will be able to receive the Communications we send to you.
You can update your primary email address or street address at any time by contacting us via the “Contact Us” link at the bottom of each page of the 360 Capture IT website or by sending us an email to support@360captureit.com from your ‘new’ email address with all the relevant information requiring updating.
If your email address becomes invalid such that electronic Communications sent to you by 360 Capture IT are returned, 360 Capture IT may deem your Account to be inactive, and you will not be able to transact any activity using your 360 Capture IT Account until we receive a valid, working primary email address from you.